Shipping Policy

Last Updated: July 1, 2026

Thank you for shopping with RYVA. We are committed to delivering your order as quickly and safely as possible.

Order Processing

• Orders are typically processed within 1–3 business days after payment has been confirmed.

• Orders are processed Monday through Friday, excluding public holidays.

• During peak periods, promotions, or product launches, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times are as follows:

• Estimated Delivery: After processing, orders typically arrive within 6-10 business days
• Note: Delivery times may vary due to external factors like customs and weather.

Shipping Rates

• We offer free shipping worldwide

International Shipping

We ship to most countries worldwide.

International customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities. These charges are not included in the product or shipping price unless otherwise stated.

Tracking Your Order

If tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

RYVA is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update your order before it is shipped.

Lost or Delayed Shipments

While we work with reliable shipping partners, delivery delays can occasionally occur.

If your order appears to be significantly delayed or lost, please contact us and we will work with the shipping carrier to investigate the issue.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with:

• Your order number

• Photos of the damaged packaging

• Photos of the damaged product

We'll review your claim and arrange a replacement or refund where appropriate.

Order Changes & Cancellations

Orders may only be modified or cancelled before they have been processed for shipment.

Once an order has been dispatched, we are unable to change the shipping address or cancel the order.

Contact Us

If you have any questions regarding shipping or your order, please contact us through the contact information provided on our website.

Thank you for choosing RYVA.